Local Pickup, Add-Ons, Delays, and Brief Reflections on the Battle
over 9 years ago
– Thu, Sep 08, 2016 at 12:12:39 AM
Canada + Local Pickup
Starlit Citadel assures us that all Canadian shipments of Draconis Invasion are sent! I inquired about local pickups. They provided me with tracking numbers for our 3 pickup locations: Snakes and Lattes Annex (Toronto), Decode Adventures (Mississauga), and Pips Game Cafe (Calgary). All those games will arrive by this Friday. But the orders will need to be prepped. When these pickup items are ready for you, you will receive a notification email.
US + Add-Ons Found
For US fulfillment, Starlit Citadel tells us that more than half of the orders have been sent out (over 300 backers). The US warehouse has already received those missing add-on cards from China and they assure us that ALL the orders will be finished up in the next day or two.
UK + Add-Ons Missing
Our UK (plus some of Europe) shipping partner, Gamesquest has informed me that they are delayed and very sorry. I'll share the message they sent me.
"Let me apologize profusely for the delay on your fulfillment. You got caught just behind a large and complicated fulfillment for Drawlabs which delayed us a lot. In addition to this, we had our biggest show of the year. Still, this is no excuse, and we are implementing some new procedures and hiring extra staff to ensure that this never happens again! We have now gotten to unpacking your orders and are just about to begin picking and shipping. We hope to have this completely out by the end of the week."
In addition, I found out today that Gamesquest is missing their add-on packs (similar issue experienced by our USA warehouse). I have contacted our factory in China and I am awaiting their fix. I assume they will solve this the same way they did with the USA shipment (ie: overnight-express the cards so Gamesquest can do their job without delay).
Germany + More Europe
Our main European shipping partner, Logistico, informed me that not all backers will get automatic tracking email notifications. To fix that issue, today I will upload the Logistico tracking spreadsheet into Backerkit. Some of you already received your tracking and games, but nonetheless, I want to make sure all Logistico orders get tracking emails.
Australia + New Zealand
Looks like Draconis Invasion has arrived quickly in the land down under. Note: If you are in New Zealand, your tracking number is for New Zealand Post.
Asia + Other
We were informed that Topway, our partner for shipping to Asia and other regions (Thailand, HK, Russia, etc), have actually not packed their items yet. I am expecting that they will still be able to pack and ship this week, but that's all I have been told for now.
Brief Reflections on the Battle
These many months of development have truly been a battle against the armies of Draconis. Between specs, manufacturing, shipping, fulfillment, and quality control, it's been a pretty challenging time of triumphs and losses. Just when I think it's time to relax and watch some anime (Mob Psycho 100!), I get an email about new delays.Just when I feel good about a positive announcement, another problem arises. I'll get happy messages from people who got their game, but then I'll read about issues with curved cards. The war continues.
But it's been really fun! I have been so humbled by this experience. I've come to really admire how other creators can make things run with precision, speed, and customer satisfaction despite the unexpected trials of production and delivery. I've also had to learn to fight the urge to feel validation or failure based on these ups and downs of Kickstarter and product creation.
I am super blessed by the generous words of praise and encouragement from so many of you. Sometimes I get messages that make me all sad-face, but then I'll see a super awesome backer comment that totally makes my day :) For that, and all the other forms of support I've undeservedly received, you have my sincerest gratitude. Thank you.
Yours Truly,
- Jonathan Jeffrey Lai